:root{color-scheme:light;--primary:#3154d8;--primary-dark:#243fa5;--bg:#f5f7fb;--card:#fff;--text:#172033;--muted:#687188;--border:#dce1eb;--danger:#b42318;--success:#067647;--warning:#b54708}*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--text);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;line-height:1.5}.container{width:min(1120px,calc(100% - 32px));margin:40px auto}.topbar{min-height:64px;padding:0 max(24px,calc((100% - 1120px)/2));display:flex;align-items:center;justify-content:space-between;background:#fff;border-bottom:1px solid var(--border)}.brand{font-size:20px;font-weight:700;color:var(--text);text-decoration:none}.topbar nav{display:flex;align-items:center;gap:18px}.topbar nav a,.link-button,.table-link{color:var(--primary);text-decoration:none}.inline-form{display:inline}.link-button{padding:0;border:0;background:none;font:inherit;cursor:pointer}.card{background:var(--card);border:1px solid var(--border);border-radius:14px;padding:28px;box-shadow:0 8px 24px rgba(16,24,40,.05)}.login-card{width:min(480px,100%);margin:10vh auto;text-align:center}.eyebrow{color:var(--primary);font-size:13px;font-weight:700;letter-spacing:.08em;text-transform:uppercase}h1{margin:6px 0 12px;font-size:30px}h2{margin:0 0 18px}.muted{color:var(--muted)}.button{display:inline-block;border:0;border-radius:9px;padding:11px 17px;background:var(--primary);color:#fff;text-decoration:none;font-weight:650;cursor:pointer}.button:hover{background:var(--primary-dark)}.button-secondary{background:#eef1f8;color:var(--text)}.grid{display:grid;grid-template-columns:repeat(3,1fr);gap:18px}.metric{font-size:30px;font-weight:750}.alert{margin-bottom:20px;padding:12px 15px;border-radius:8px}.alert-success{background:#ecfdf3;color:var(--success)}.alert-error{background:#fef3f2;color:var(--danger)}table{width:100%;border-collapse:collapse;background:#fff}th,td{padding:12px 14px;text-align:left;border-bottom:1px solid var(--border)}th{color:var(--muted);font-size:13px}input,select{min-width:130px;padding:9px;border:1px solid var(--border);border-radius:7px;background:#fff}.status{display:inline-block;padding:3px 8px;border-radius:999px;font-size:12px;font-weight:700}.status-active{background:#ecfdf3;color:var(--success)}.status-inactive{background:#fef3f2;color:var(--danger)}.status-warning{background:#fff7ed;color:var(--warning)}.toolbar{display:flex;align-items:end;justify-content:space-between;gap:16px;margin:20px 0}.filters{display:flex;align-items:end;gap:10px;flex-wrap:wrap}.filters label{display:grid;gap:4px;color:var(--muted);font-size:13px}.ticket-header{display:flex;justify-content:space-between;gap:20px;align-items:flex-start;margin-bottom:22px}.ticket-meta{display:flex;gap:8px;flex-wrap:wrap;margin:12px 0}.thread{display:grid;gap:14px}.interaction{border:1px solid var(--border);border-radius:12px;padding:18px;background:#fff}.interaction-outbound{border-left:4px solid var(--primary)}.interaction-inbound{border-left:4px solid var(--warning)}.interaction-internal{border-left:4px solid var(--muted);background:#f8fafc}.interaction-head{display:flex;justify-content:space-between;gap:12px;margin-bottom:10px}.message{white-space:pre-wrap;overflow-wrap:anywhere}.actions{display:flex;gap:10px;flex-wrap:wrap}.spacer-top{margin-top:22px}@media(max-width:760px){.topbar{align-items:flex-start;gap:14px;padding:16px;flex-direction:column}.topbar nav{flex-wrap:wrap}.grid{grid-template-columns:1fr}.container{margin:24px auto}.card{padding:20px}table{display:block;overflow-x:auto}.toolbar,.ticket-header{align-items:stretch;flex-direction:column}}